Agentic workflow example: importing CRM contacts with Next.js and OpenAI o1

This article presents an example of using agentic workflows in a CRM contacts importer built with Next.js and OpenAI's o1 reasoning model. The author demonstrates how to design an autopilot contact importer feature by leveraging the new OpenAI o1 reasoning model to plan the best steps to import a given file, ensuring proper field settings, ranking provided contacts as good software Sales leads, and matching provided columns. The article also discusses the challenges of agentic workflows, such as duration volatility, reliability, and unpredictability, and how Inngest helps deal with these issues by bringing long-running and retriable workflows inside Next.js applications.