What I learned from leading my first incident

The author shares their experience leading a major incident at work for the first time. They emphasize the importance of clear communication and collaboration within the team, especially when dealing with technical issues that may be difficult to understand. Key takeaways include documenting all discussions in the incident channel, maintaining calmness as an Incident Lead, providing regular updates, taking breaks when necessary, and using this experience as a valuable learning opportunity for both experienced and inexperienced responders.