7 ways teams are using incident.io’s Decision Flows

Incident.io's Decision Flows feature allows teams to create a series of questions that lead to decisions based on the answers provided. This tool is designed to guide users through critical incidents and help them make informed decisions during crises. Some common uses for Decision Flows include determining incident severity, checking if an issue is with the team's service or a third-party, deciding when to update external status pages, and guiding engineers on how to resolve specific issues. The feature can also be used outside of engineering contexts, such as managing lost or stolen company devices. Decision Flows are flexible and can be tailored to suit various incident management needs.