How to improve incident triaging for better organization-wide incident response

Incident triaging is crucial for effective organization-wide incident response, as it helps prioritize issues and avoid wasting resources on insignificant events. The process involves detecting potential incidents, investigating their scope and impact, determining priority levels, and resolving the issue or escalating it to the appropriate team. By incorporating triage into incident management, companies can improve response times and ensure that higher-impact issues receive the necessary attention.