Stale incident summaries? AI can fix that for you

Suggested Summaries is a new feature that utilizes AI to provide incident responders with accurate and up-to-date summaries, ensuring they have the necessary information when joining an ongoing situation. The project lead for this feature, Milly, shares insights into its development process, including challenges faced, learning prompt engineering, and more. This feature aims to improve communication and efficiency during incidents by keeping responders informed with accurate summaries.