Starting projects at incident.io

Incident.io, a small startup with big ambitions, has developed an outline of how they kick off projects. The process begins by choosing a scout who guides initial conversations about the project and prepares for a successful kick-off. Next, a prior art document is created to collect different approaches taken by other products, which helps avoid re-inventing the wheel and inspires discussion. Then, the team works out in detail what their new product will look like, considering factors such as customer experience, technical feasibility, and MVP scope. After that, they consult with customers to gather feedback on the proposed feature, which is then used to refine the project's direction. Finally, the team starts building while remaining open to learning more about the problem domain and adjusting their approach accordingly.