Managing incidents in a growing organization

In this episode, the hosts discuss incident management with Matt from Zigler. They talk about how to handle incidents effectively and sustainably while building a culture within organizations that promotes healthy incident response practices. The conversation covers various aspects of incident management, including communication during high-stress situations, the role of written work in conveying information clearly, and the importance of understanding the underlying system behavior. The hosts also share their experiences with handling incidents and how they have evolved over time. They emphasize the need for engineers to be curious about the systems they work on and to continuously learn from past incidents. The conversation concludes with a discussion on the concept of the gamma knife, which helps in understanding the complex interplay of independent events that can lead to an incident. Overall, this episode provides valuable insights into effective incident management practices and highlights the importance of building a culture that promotes healthy incident response within organizations.