Your non-technical teams should be using incident management tools, too

Many businesses limit incident management tools to their technical teams, but non-technical departments should also use them for better communication and response during incidents. By categorizing issues as incidents across all functions, companies can gain valuable insights into recurring problems and improve efficiency in resolving them. Using a simple and customizable tool like incident.io can help non-technical teams feel empowered to declare incidents quickly and work together with technical teams for effective resolution.