No capes: the perils of being a hero-engineer

The article discusses the challenges faced by "hero engineers" who take on every emergency, often leading to stress, burnout, and difficulty in achieving company goals. It suggests that being open and transparent about incidents can help bring more people into incident response, reducing the burden on a single individual. By assigning specific roles during incident response, the process becomes more manageable and allows for collaboration and learning among team members. The article emphasizes the importance of stepping back from being a hero to create a healthier work environment and foster growth within the team.