Using incidents to level up your teams

Incidents can be valuable learning experiences for engineers, providing exposure to new technologies and skills, as well as opportunities to meet colleagues and learn from experienced professionals. A healthy incident culture involves declaring many incidents, encouraging participation at all levels, showing work in progress, and avoiding a hero culture where one individual takes on too much of the response burden. By fostering an environment where everyone can learn from incidents, teams can improve their problem-solving abilities and overall performance.