Use these seven incident response metrics to better understand the efficiency of your response processes

In the realm of incident management, learning from incidents is crucial for optimizing response strategies and strengthening system resilience. By tracking seven key metrics - uptime, escalation rate, cost per ticket, average incident response time, mean time to acknowledge, mean time to resolution, and incidents over time - organizations can gain valuable insights into their response processes and identify areas of improvement or investment. These metrics can be easily tracked using incident.io's Insights dashboard, which offers pre-built dashboards for a comprehensive understanding of incident response performance.