Are organizations finding value in the incident metrics they track?

The text discusses a survey conducted among world-class organizations such as Etsy, SumUp, and Ramp to understand how they measure their incident management efficiency. MTTx metrics, particularly DORA's MTTR, are the most common metrics used by these organizations. However, there is a disconnect between upper management and teams regarding which metrics to track. While many teams take action on insights from their metrics, some do not due to time constraints or lack of usefulness. Additionally, several responders expressed interest in tracking cost or financial impact as it relates to incidents.