The Incident Maturity Model

The Incident Maturity Model is a framework developed by incident.io that maps out the journey companies take as they mature in their incident management practices. The model has three stages: Centralized, Distributed, and Democratized. Each stage reflects a different level of maturity in how incidents are managed, how teams collaborate, and how tooling and data are used. The model provides a clear roadmap for improvement, helping organizations understand where they stand today and what steps they can take to improve their incident management practices. By moving through the stages, companies can transition from reactive to proactive approaches, empowering teams across the organization to take action and leveraging data and AI to predict and prevent incidents. The framework is grounded in real data and the experiences of sophisticated tech organizations, providing actionable ideas for improvement.