Supercharged with AI

Incident management can be challenging due to the complexity of incidents and the need for quick decision-making. To address these issues, a series of AI-powered features have been launched to help incident responders save time, learn from previous incidents, and become more resilient over time. These features include Assistant, which allows users to explore and learn from their incident history using natural language; Suggested Summaries, which automatically propose new summaries for incident updates; Related Incidents, which find past incidents similar to the current one by understanding context, people involved, and steps taken to resolve; and Suggested Follow-ups, which recommend action items after an incident is closed. These AI-powered features have received positive feedback from customers, who appreciate their ability to improve incident management experience.