Do I need an incident debrief?
The text discusses the importance of conducting an incident debrief after resolving a problem or crisis, also known as post-mortems or incident analysis. It emphasizes that while every incident provides learning opportunities, it's crucial to decide when and how much time to invest in these activities considering other pressing tasks such as product features and system improvements. The article suggests several factors to consider when deciding whether to conduct a debrief: the benefits of simply showing up during incidents, leveraging policy or regulation requirements for learning, using incident severity as a threshold, seeking input from those involved, identifying local fixes to global problems, considering human error as a starting point for investigation, and demonstrating good debriefs to encourage more participation. The author concludes by acknowledging that while there are numerous reasons to conduct debriefs after incidents, it's essential to balance these activities with other responsibilities in an organization.
Company
Incident.io
Date published
Aug. 15, 2021
Author(s)
Chris Evans
Word count
1398
Language
English
Hacker News points
1