Understanding the differences between severity vs priority in incident management

In incident management, severity and priority are two main categories that help determine how an organization responds to incidents. Severity levels classify the impact of an incident on a business or its customers, while priority levels dictate when an incident should be addressed. Both concepts are related but distinct, with severity focusing solely on impact and priority considering other factors such as urgency, complexity, and available resources. Customizing severity and priority levels to align with an organization's specific needs can lead to more effective incident response processes.