Episode 24 Trust & Safety in Online Conversations | The Feelings Lab

In a discussion on trust and safety in online conversations, Dr. Alan Cowen from Hume AI and Jenny Wolfram from Brand Bastion discuss the role of AI in enabling authentic voices and ensuring safety from threats and harassment. They explore how conversational AI can help classify harmful content, deliver care to vulnerable users, and support a democracy of ideas. The CEOs also share insights on how AI helps organizations engage in meaningful customer conversations that humanize and personalize brands, providing critical feedback for decision-making.