Fly.io Is Hiring Support Engineers

Fly.io is seeking Support Engineers to join their team, responsible for converting container images into fleets of Firecracker VMs running on their hardware worldwide. The role involves providing support through channels like email and community forum, triaging issues, and assisting customers in learning how to get help themselves. Candidates should be familiar with software development, comfortable troubleshooting code, and have experience deploying apps on Fly.io or similar platforms. Successful candidates will demonstrate good instincts for balancing customer demands with healthy boundaries and enjoy creating structure where needed. The compensation for this role is $120k-$165k USD plus equity.