Accident Forgiveness

Fly.io is a new public cloud that aims to provide simple and developer-friendly ergonomics with less financial risk compared to traditional public clouds. The company acknowledges the terrifying aspect of public cloud billing, where unexpected charges can accumulate rapidly due to various factors such as misconfigurations or leaks in CI/CD environments. Fly.io offers an implied accident forgiveness policy, wherein providers often concede disputed bills. However, this approach is not considered ideal and may lead to stress for developers. Fly.io plans to implement an explicit accident forgiveness billing system that will allow customers to have a line-item veto on their invoices. This feature is currently under development and will be rolled out incrementally due to concerns about fraud. For now, Fly.io offers almost automatic refunds for unexpected charges on bills for customers with support contracts. The company also plans to work on accident protection features that prevent incurring unnecessary charges in the first place. Fly.io's approach is aimed at making developers more comfortable and willing to try new things without fear of enormous, unexpected bills. This commitment to customer satisfaction sets Fly.io apart from other public cloud providers.