The Importance of Testing with Voice Experiences and Conversational AI - John Kelvie, CEO, Bespoken - Project Voice X

John Kelvie, CEO of Bespoken, discussed the importance of testing with voice experiences and conversational AI at Project Voice X. He emphasized that while AI is advanced, it's not autonomous or self-learning, and requires continuous training to improve performance. Kelvie presented a case study where they helped a customer improve their conversational AI system by using Azure speech instead of Lex for better recognition hints and error rates reduction. He also highlighted the need for trainable, testable, modular, and contextual conversational applications that can be easily improved and optimized over time. Kelvie's company, Bespoken, aims to support the entire life cycle of conversational AI systems through their platform, which includes analytics, management, orchestration, and continuous improvement.