State of Voice Tech 2022: New Report Highlights Biggest Voice Tech Adoption Motivators

The State of Voice Technology report reveals that companies are shifting their focus from using voice technology as a cost-saving tool to a revenue-generating strategy. Customer experience is the top motivator for speech technology adoption, with 73% of respondents noting it as the most impactful use for speech technology. Companies see significant productivity and revenue gains through speech technology, with 83% reporting 25-75% productivity gains and 59% seeing revenue gains of 25-75%. Concerns around bias in speech technology are top of mind, particularly regarding gender, race, and non-native speaker biases. The majority of respondents believe widespread adoption of the technology will take place within the next one to five years.