State of Voice 2023: Language AI Takes Center Stage

Language AI is transforming various industries and occupations globally. The technology includes Voice AI, Conversational AI, and Language Models like OpenAI's ChatGPT and Anthropic's Claude. Deep learning has played a significant role in the advancement of Language AI, enabling tasks such as speech-to-text transcription with human accuracy. A survey by Deepgram and Opus Research found that 82% of respondents use voice technology, and two-thirds believe it is crucial to their company's future strategy. The ability to customize Voice AI models is a major driver of value for businesses. Language AI has evolved from being a cost-saving tool to generating tangible value, with 79% of respondents reporting increased revenue after adopting speech technology. Companies that incorporate Language AI into their business processes will outcompete those that do not.