Opening Keynote - Bradley Metrock, CEO, Project Voice - Project Voice X

Bradley Metrock, CEO of Project Voice, presented the opening keynote at Project Voice X. He discussed how the landscape for voice technology and conversational AI has changed since the pandemic, with many players gone and new interest emerging. Metrock highlighted three key points: contact centers are becoming essential in various industries; there is a growing acceptance of voice payments due to changes in purchasing habits caused by the pandemic; and there will be a shortage of skilled professionals in the field, leading to increased merger and acquisition activity. He also shared a personal story about Leland, who underwent a hemispherectomy for his condition, emphasizing the importance of making hard cuts and choices for growth and success.