LLMs, Machine Learning, and Food! When AI Gets Tasty

The food industry has seen an increase in the use of language AI to improve efficiency and customer experience. During the COVID-19 pandemic, online ordering and delivery services like UberEats and Doordash saw a surge in demand, leading some restaurants and platforms to incorporate voice recognition technology into their systems. Voice ordering is made possible by integrating existing voice assistants or building custom voice recognition systems that use speech recognition, content-based filtering, natural language understanding (NLU), and natural language generation (NLG). Language AI can also be used in drive-thru restaurants and inventory control processes. Challenges include the high cost of implementation, potential user dissatisfaction with voice ordering, and technical issues such as achieving high-speed performances and training speech recognition models for industry-specific vocabulary.