Introducing Real-Time Streaming and Solutions for Conversational AI, Sales and Support Enablement

Deepgram, an automatic speech recognition company, has introduced three new product features - conversational AI, sales and support enablement, and real-time streaming. These features aim to enhance human-like virtual agents and improve voice tasks like billing, support, add-on sales, compliance or ID verifications. Conversational AI reduces response lag time to less than 300 milliseconds, while the sales and support enablement feature helps reduce customer churn with faster ASR for real-time offers and alerts, and improves employee success with accurate call analytics and transcripts for coaching.