Building the Future of Voice - Scott Stephenson, CEO, Deepgram - Project Voice X

Scott Stephenson, CEO of Deepgram, discussed the future of voice technology and its increasing adoption in call centers and meetings during his keynote at Project Voice X. He highlighted how automation and AI are transforming customer service by enabling real-time analysis of audio data, eliminating the need for surveys or text messages to gauge customer satisfaction. Stephenson emphasized that Deepgram's technology can handle various challenges in speech recognition, such as accents, dialects, background noise, and conversational styles. He also mentioned their start-up program offering up to $100,000 in speech-recognition credit for voice tech entrepreneurs.