Lessons from the World’s Learning Company: Set a Strategy (and Never Waiver) with Pearson's Albert Hitchcock

In a recent episode of the Inspired Execution podcast, Pearson Chief Technology Officer and Chief Operations Officer Albert Hitchcock discusses how to successfully enact digital transformation initiatives, the role AI will play in the future of education and employment, and more. He emphasizes that businesses across industries face similar challenges when it comes to digital transformation, with a focus on improving digital customer experience. Successful transformation is dependent on having the right people in place and fostering a culture that embraces change. One key challenge is leadership turnover, as CIOs and CTOs often have short tenures at companies, making it difficult to see projects through to completion. Pearson is currently working towards becoming a platform company like Netflix and Spotify, with the goal of helping one billion learners acquire new skills faster through personalized, engaging courses. The podcast also covers the impact COVID-19 has had on education and how it has accelerated the adoption of digital learning.