How Datadog's Technical Solutions team uses RUM, Session Replay, and Error Tracking to resolve customer issues

The Datadog Technical Solutions team uses tools like Real User Monitoring (RUM), Session Replay, and Error Tracking to quickly respond to customer support tickets. These tools provide complete visibility into the health and performance of applications, enabling efficient troubleshooting and issue resolution. RUM and Session Replay help fill in missing context by allowing the team to replay user sessions and access additional information such as console errors. Error Tracking provides insights into the root cause of issues, allowing for quick identification and fixing of problems. By integrating these tools into their ticket workflows, Datadog can effectively support its customers and maintain platform stability.