Being a Solutions Engineer at Datadog

Dolphin: At Datadog, Solutions Engineers play a crucial role as the technical point of contact for customers. They must stay updated with company and industry developments to address customer needs effectively. Océane, a Solutions Engineer in both NY and Paris offices, transitioned from Project Management to this tech-focused role due to its appeal in terms of customer engagement, product enhancement, working with technologies, and fast-paced environment. The job involves handling tickets for various issues, investigating problems, fixing bugs when necessary, and collaborating with other engineers. Teamwork, self-improvement, and continuous learning are highly encouraged through sharing information via documentation articles and working on side projects or feature releases. Datadog also offers opportunities to integrate Solutions Engineers into other engineering teams for hands-on experience and skill development. The company is currently hiring Solutions Engineers in its New York and Paris offices as well as remote positions.