Thoughts on Abuse

CloudFlare is a company that provides security services to nearly half a million websites worldwide. The author discusses their approach to handling abuse complaints and maintaining a free and open internet. They emphasize that they do not believe in censoring content, but will take action against sites spreading malware or powering phishing sites. CloudFlare has developed a solution for blocking such sites while educating visitors about the risks. The author also addresses issues with handling DMCA complaints and explains their process to protect customers from attacks while allowing legitimate complaintants to serve notice. They welcome suggestions on how to improve this process.