Out of the Clouds and into the weeds: Cloudflare’s approach to abuse in new products

Cloudflare has published a blog post detailing its approach to addressing content-related complaints and law enforcement requests for its various products and services. The company receives abuse reports and law enforcement requests on fewer than one percent of the more than thirteen million domains that use its network, with most complaints being about copyright violations or other intellectual property rights. Cloudflare's policy is to provide building blocks for content sharing in a content-neutral way and maintain transparency regarding its policies and responses to requests. The company considers factors such as its interaction with website content, the type of action requested by law enforcement or private complainants, applicable laws and regulations, and the scalability of its response process when addressing complaints. Cloudflare's approach varies depending on the product or service involved and may include actions like placing warning interstitial pages in front of specific phishing content, disabling access to content in response to valid legal takedown requests, or forwarding complaints to website owners and hosting companies for action.