Elya McCleave from SoftCom talks customer experience and support

Elya, VP of Customer Care at SoftCom Inc., has over a decade of experience in web hosting. SoftCom is an industry-leading provider of Cloud Hosting and Business Communication services to 2.5 million users across 140 countries. Elya focuses on improving customer experiences through initiatives like the three-stage customer onboarding process, which includes calls within 10 minutes and throughout the first week. At HostingCon, she sought partnerships to enhance the customer experience and emphasized the importance of executive involvement in connecting with customers.