Ben Metcalfe from WP Engine weighs in on a new breed of hosting, using social media for support, and how he missed out on @ben

Ben Metcalfe is an internet professional with over 11 years of experience, having worked on MySpace and BBC websites. He founded two companies, Swordfish Corp and WP Engine. WP Engine is a managed WordPress hosted platform that focuses on speed, security, performance, and scalability. The company actively uses Twitter for support and encourages its employees to have a social media presence. Ben's biggest mistake in social media was not claiming the @ben handle in 2006.