/plushcap/analysis/chameleon/software-documentation

Software Documentation: Why No One Reads The Manual And What To Do

What's this blog post about?

Software documentation is often overlooked by users due to its complexity and usability issues. Modern alternatives such as knowledge bases offer more accessible navigation and design. In addition to these, in-app widgets, prompts, and product tours provide engaging self-serve customer support that can lead to faster user activation and adoption of the software. These in-app experiences reduce the need for ticketing and live chat while offering users a seamless experience within the application itself.

Company
Chameleon

Date published
April 25, 2019

Author(s)
Benjamin Brandall

Word count
1389

Hacker News points
None found.

Language
English


By Matt Makai. 2021-2024.