Essential Tools for Providing Self-Serve Customer Support

Self-serve customer support is a method that enables customers to resolve issues on their own, without the need for direct assistance from a company representative. This can be achieved through various tools such as FAQ pages, user onboarding software, knowledge base software, live chat software, and community forum software. These tools help users find answers to common questions or problems they may encounter while using a product or service. By providing self-serve support, companies can reduce the number of customer support tickets and improve overall customer satisfaction by offering faster response times. Some popular tools for self-serve customer support include Chameleon, Appcues, Zendesk, Help Scout, Intercom, LiveChat, Olark, Vanilla, Discourse, and Khoros.