What are Product Operations (Product Ops)? A Pivotal Role For Product-Led Companies

Product Operations (Product Ops) is a cross-functional role focused on streamlining product processes, workflows, and collaboration across the entire organization. It helps increase efficiency in product development by collecting, organizing, and analyzing product usage data to inform decision-making. Key responsibilities of a Product Ops Manager include tool management, product experimentation, cross-functional communication, product enablement, customer feedback comprehension, product data management, and continuous team training. The need for Product Ops depends on factors such as the number of product teams, workload of PMs, rapid growth scenario, chaotic experimentation culture, and untrustworthy data management.