Self-Serve Help Menu Design & Best Practices [with Examples]

An in-product help menu is a self-serve support module embedded within the product to help users navigate through quick access to useful resources. It can include relevant links to your help center, tutorials, top FAQs, the option to contact a support agent, and more. These menus offer users a simple self-serve option to access help docs and navigate your product better. Adding self-serve support brings multiple benefits, from giving users more control over their product experience to maximizing your CS teams' productivity. Designing good in-app help menus involves many components, including brand styling, visibility, personalization, UI design, and search functionality.