How to Detect and Fix Bad UX Before it Kills Your Product

The article discusses how to detect and fix bad user experience (UX) before it negatively impacts your product. It highlights common causes of user frustration, such as poor design, unclear instructions, broken pages, slow page loading time, and choice overload. To detect user frustration, both direct and indirect methods can be used, including feedback forms, surveys, contact forms, support tickets, and tracking user actions like rage clicks, random scrolling, cursor thrashing, and form abandonment. When dealing with frustrated users, it's crucial to listen, apologize, stay calm, resolve the issue as soon as possible, and follow up. The article also mentions how Chameleon, a Product Success platform, can help detect and deal with user rage and frustration by integrating with FullStory, a comprehensive SaaS analytics solution.