The Ops Leader's Guide to Operationalizing AI

Operationalizing AI involves moving from individual-level interactions with chatbots to large-scale, company-wide use cases that drive business forward. To achieve this, companies need trusted, scaled, and impactful AI tools. Ops teams are uniquely positioned to bring AI into their businesses due to their understanding of governance and ability to get business teams to adopt new workflows and tools. Leveraging AI to deliver better data at scale is one of the biggest opportunities to flex the power of LLMs, and it doesn't require a fundamental transformation in how we do business. Good AI outcomes depend on good prompting and rollout, which involves testing and iterating prompts for specific use cases.