Switching to a Twilio alternative

The text discusses reasons to consider migrating from Twilio, a communication platform as a service (CPaaS) provider, to an alternative. Growing pains such as high costs, lack of scalability, and insufficient technical support are cited as potential reasons for seeking alternatives. The migration process is outlined in three steps: learning and documenting API differences between providers, determining and scoping necessary changes, and implementing the changes. Twilio's pricing structure, evolving product needs, and lack of adequate support are highlighted as key factors that might prompt businesses to explore other options.