Spoofing, decoded: What it is, and how to stop it from sneaking into your contact center

Spoofing attacks are a significant threat to modern society, with cybercriminals causing global damage of $9.5 trillion in 2024. These malicious activities involve scammers hiding their true identity and impersonating others to engage in data theft, financial fraud, or unauthorized access to enterprise networks. Two main types of spoofing are number spoofing and IP spoofing. Spoofers can target humans as well as contact center IVRs, causing a strain on organizations worldwide that experience an average of 1,258 cyberattacks per week. The impact of telecommunications fraud often has a domino effect, leading to data breaches, financial losses, reputational damage, and customer attrition. To protect against spoofing attacks, it is crucial to identify the telltale signs of spoofing and use caller authentication solutions like ANI validation, fraud risk scoring, and voice bioauthentication.