Outbound Call Meaning – Using Outbound Calling To Grow Your Business

An outbound call is a call initiated by a call center agent to contact a customer on behalf of the agency or client. Outbound calling can be used by companies to reach and serve customers, fundraise, renew services, offer reminders, perform market research, update contact lists, and follow up with new customers after a sale. To improve outbound calling experience, businesses should effectively track metrics and data, adhere to legal requirements, consider using a VoIP termination service/platform, and find the right outbound calling provider for their needs.