How partnerships are powering agile contact centers

This year has seen a significant increase in businesses moving to the cloud, with contact center software providers like Five9 coping well due to their partnerships with network providers such as Voxbone (now Bandwidth). The pandemic has accelerated this trend, and companies have had to quickly adapt to support remote working and increased call volumes. Contact center provider partnerships have been crucial in ensuring businesses can continue to operate effectively during these challenging times. Agile partnerships are essential for service providers, with reliable partners playing a vital role in maintaining availability and compliance across the globe.