Customer RespOrg and the Illusion of Control

The text discusses a webinar on debunking common myths about toll-free services. One of the main points is that maintaining your own RespOrg (Responsible Organization) does not necessarily provide control over routing, vendor relationships, and connectivity with toll-free carriers. Instead, it can lead to increased responsibility and potential risks such as outages or lack of visibility into the PSTN. The author argues that using a carrier like Bandwidth can offer peace of mind by handling these responsibilities while still providing control through their dashboard.