Cloud contact center innovations to transform your CX

According to Mordor Intelligence, nearly six in ten UK contact centers will operate in the cloud by 2022, up from 39% in 2018. This growth is driven by the adoption of Contact Center as a Service (CCaaS), which offers cost and operational benefits over traditional on-premise solutions. While CCaaS has become mainstream, it continues to evolve with innovations such as instant provisioning, global reach, centralized service management, automated telecoms, and accelerated scale. The next major innovation for cloud communications is expected to be a fully interoperable open ecosystem, which will improve market access and adoption of innovative products.