Artificial intelligence for call centers: how bots are saving enterprise CX

AI is set to revolutionize the business landscape, with Gartner predicting that bots will handle 20% of interactions by 2031, saving $80 billion in labor costs. Conversational AI is already being used in call centers and is expected to improve customer experience (CX) and return on investment (ROI). Key technologies include better Interactive Voice Response Systems, Natural Language Processing, and Conversational AI. Businesses can upgrade their CX by speeding up issue resolution, improving agent engagement and productivity, and automatically scaling to customer demand. To prepare for the future of call center AI, companies should consider setting up a futureproof tech stack and partnering with providers like Bandwidth that support AI activities.