3 takeaways for CIOs from the Enterprise Communications Landscape

In the 2024 Enterprise Communications Landscape, IT leaders are focusing on improving user experience through cloud innovation, with AI/ML adoption and enhancing UX being top priorities. Hybrid cloud deployment is becoming more common, as many enterprises plan to switch providers in 2024. The use of AI in contact centers has gained trust from CX leaders, but not for internal employee collaboration tools. Security concerns are driving the need for advanced caller authentication strategies.