Operational vs Management productivity

The text discusses the differences between operational and management productivity, drawing inspiration from Steve Jobs' focus on the former. It highlights research by Paul A. Strassman that shows successful companies invest more in operational productivity, such as automating processes to deliver output faster, compared to less successful ones who spend more on management productivity tools for individuals. The article provides examples of both types of investments and suggests three steps businesses can take: understanding how to operate faster, measuring value through KPIs, and investing in technology or services that increase those KPIs. It also presents Axolo as an operational productivity tool designed to improve communication and collaboration within tech teams.