Top ASR, NLP, and NLU Tools that Power Conversation Intelligence Platforms

To improve customer engagement through Conversation Intelligence Platforms powered by AI technology, companies should follow these three steps: 1) Automate Transcription; 2) Make Voice Conversations Searchable and Indexable; and 3) Gain Actionable Insights. By incorporating key technologies like Speech-to-Text transcription and Audio Intelligence into their platforms, businesses can gain valuable insights from customer interactions that drive process and behavior changes, leading to increased customer engagement and faster ROI.