Customer Stories: Conformer-2 in Action

The text discusses the significance of spoken data generated from various sources such as phone calls, virtual meetings, online videos, podcasts, etc., for building competitive Generative AI workflows and applications. It highlights that accurate transcription of this data is essential to generate accurate outputs like summaries, question responses, search requests or new text generations. AssemblyAI’s Conformer-2 AI model for automatic speech recognition is showcased as an example that provides state-of-the-art transcription results and improvements on proper nouns, alphanumerics, and robustness to noise when compared to its predecessor, Conformer-1. The text presents three use cases of companies using this technology: Sembly AI for virtual meetings, CallRail for conversation intelligence, and Vidyo.AI for video editing. It concludes with a recommendation to test other AI models in AssemblyAI’s AI playground.